Freelance Virtual Assistant Contract Template (UK 2025)

When You Need This Contract

Virtual assistant contracts must address the wide-ranging nature of VA work, which can span administrative support, email management, diary scheduling, customer communication, and social media management. The contract must clearly define the scope of tasks, hours of availability, communication protocols, and data access boundaries. VAs often work for multiple clients simultaneously, making confidentiality provisions and conflict of interest management particularly important.

Key Clauses

• Task scope with clearly defined service categories
• Availability hours and response time expectations
• Data access boundaries and system permissions
• Confidentiality for all client business information
• Communication protocols and reporting frequency

What to Watch Out For

• Not defining the scope of tasks clearly enough, leading to disagreements about what is included in the agreed hours
• Granting the VA access to more systems and data than necessary for the agreed tasks

Sample Clauses

• Sample scope clause: 'The VA shall provide the following services within the agreed [X] hours per month: email management and triage, diary scheduling and appointment coordination, travel booking, document formatting, and basic data entry. Tasks outside this scope require prior agreement and may be charged at the standard hourly rate.'
• Sample availability clause: 'The VA shall be available during the hours of [09:00 to 17:00 GMT, Monday to Friday]. Response times during these hours shall be within [2] hours for standard requests and [30] minutes for urgent requests. Work outside agreed hours requires advance arrangement.'