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Dispute Resolution Clause in UK Contracts: What It Means & Example Wording

A dispute resolution clause sets out the process the parties agree to follow when a disagreement arises under the contract. Options range from informal negotiation through structured mediation and arbitration to court litigation. Many UK contracts use a multi-tiered approach, requiring the parties to attempt negotiation and mediation before resorting to litigation or arbitration. This can save significant time and costs compared to going straight to court.

Last updated: February 2025

When to Include a Dispute Resolution Clause

  • In every commercial contract to provide a structured process for resolving disagreements before they escalate
  • In long-term contracts and joint ventures where the parties have an ongoing relationship they want to preserve
  • In international contracts where arbitration may be preferable to litigation in a foreign court

Example Wording

If any dispute arises out of or in connection with this Agreement, the parties shall first attempt to resolve it by good faith negotiation between senior representatives of each party. If the dispute is not resolved within [20] business days, either party may refer the matter to mediation administered by the Centre for Effective Dispute Resolution (CEDR). If the dispute is not resolved by mediation within [40] business days of the referral, either party may commence court proceedings. Nothing in this clause shall prevent either party from seeking urgent injunctive relief from the courts at any time. Note: This is illustrative wording only and should be tailored by a qualified legal professional.

This example wording is illustrative only. Customise it to your specific circumstances and consider seeking legal advice.

Is a Dispute Resolution Clause Enforceable in the UK?

UK courts generally enforce dispute resolution clauses, including agreements to mediate and arbitrate. The Arbitration Act 1996 gives strong statutory support to arbitration agreements and limits the grounds on which courts can intervene. Mediation clauses are enforceable as agreements to mediate, and courts may stay proceedings and penalise a party in costs for failing to engage in agreed ADR processes. The Court of Appeal in DGT Steel and Cladding Ltd v Cubitt Building & Interiors Ltd [2007] confirmed that courts will enforce 'negotiate in good faith' obligations if sufficiently certain.

Common Mistakes

  • Drafting a dispute resolution clause that is too vague — stating 'the parties will try to resolve disputes amicably' is unlikely to be enforceable because it lacks a defined process and time frame
  • Failing to preserve the right to seek urgent injunctive relief — a multi-tiered process should not prevent a party from going to court for an interim injunction when time is critical
  • Not specifying the arbitral institution, seat, language, and number of arbitrators in an arbitration clause — an incomplete arbitration clause can be difficult to enforce

FAQ

Is mediation compulsory in UK contracts?

Mediation is not compulsory under English law unless the contract requires it. However, courts actively encourage ADR, and under the Civil Procedure Rules, a party that unreasonably refuses to mediate may face adverse costs orders even if they win the case. The courts can also order parties to engage in non-court dispute resolution processes.

What is the difference between mediation and arbitration?

Mediation is a facilitated negotiation where a neutral mediator helps the parties reach a voluntary agreement — the mediator cannot impose a decision. Arbitration is more like a private court hearing where an arbitrator hears evidence and makes a binding decision (an award) that is enforceable like a court judgment. Arbitration is final — there are very limited grounds for appeal.

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This is guidance for UK businesses, not legal advice. Example wording is illustrative. Consult a solicitor for complex matters.

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